Roadside Assistance

24/7 Vehicle Breakdown Service

Garage Tonon operates everywhere in Metz: highway, city center, workplace, or home. Our team handles all types of mechanical or bodywork breakdowns, quickly and efficiently.

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03 82 86 20 20

Our breakdown services

At Your Service!

Roadside Assistance on the Highway

We intervene promptly and safely on the highway. Our teams install the necessary temporary elements to ensure a reliable transfer, regardless of the nature of the breakdown.

Towing

We handle the towing of any vehicle to our workshop, using equipment adapted to preserve the bodywork, suspension, and structural elements of the vehicle.

Assistance

In case of a minor breakdown, our technicians intervene on-site. We carry out urgent repairs in compliance with standards, including on hybrid and electric vehicles.

Our Coverage Area

Located in Florange, we operate within a 100 km radius, covering Metz, Luxembourg, Nancy, and all surrounding municipalities on major routes (A31, A4…). Our expertise in the area guarantees rapid breakdown services, wherever you are.

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Breakdown Service Process

Once the call is received, we quickly locate the vehicle, send an approved breakdown technician, and perform an on-site diagnosis. If the problem is minor (tire, battery, fuel…), the repair is immediate. In case of prolonged immobilization, we proceed with towing. A replacement vehicle can be offered if needed.

Our Rates for Vehicle Breakdown Service

We provide a clear quote. The price covers travel, diagnostics, towing, parts, and inspections. We offer flexible payment, potential insurance coverage, and a warranty on all services.

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Customer Reviews

What our customers say about us

Emergency breakdown service provided by Tonon garage. Sébastien in the workshop was very responsive. THANKS to the team. I recommend this garage.

Nordine B.

23/07/2025

An exceptional garage with family values! I want to express my deep gratitude to all the administrative, logistics, preparation, and workshop teams for their kindness and exemplary professionalism.

My experience was highlighted by the garage’s remarkable responsiveness during a highway breakdown, and once again, the employees’ level of professionalism was simply perfect.

What also impressed me was the diversity and quality of the vehicle range offered by the garage, for both commercial vehicles and everyday cars. Furthermore, the after-sales service and the workshop live up to their reputation: simply exceptional!

In summary, I can only highly recommend this garage for its impeccable service and commitment to customer satisfaction. A more than positive experience in every respect! Kudos also to the managers for running such a great garage.

Leo D.

23/07/2025

Following an accident involving my partner on the highway, our car was towed to Tonon garage.

The entire team was truly present, involved, and competent. They asked for updates on my partner every time I called, and I was able to get a loaner car while the expert and insurance handled what was needed. Truly an excellent experience, despite the circumstances.

Jean-Luc F.

23/07/2025

Excellent experience!!! I highly recommend TONON garage.

Purchased a truck from over 1000 kilometers away, and everything went very smoothly. Very warm and professional welcome.

Efficient, honest, and very reassuring!!! Thank you for your professionalism, your welcome, your advice, the quality of your service, and the managed timeframe. I more than highly recommend them. Thanks to the entire TONON garage team!!!

Virginie V.

23/07/2025

After a road accident, my car was handled from towing to repair and key handover; everything was great.

Always friendly, smiling, and available contact! Plus, the option of a loan vehicle.

Always available to answer questions after the repairs.

Tow truck driver, mechanic, body shop technician, secretary, accountant… Excellent!

Thierry D.

23/07/2025

A loyal partner for several years now, we would unhesitatingly recommend this family business that stands out in its field.

A most pleasant welcome; it’s always a pleasure to visit their workshops.

Thomas L.

23/07/2025

FREQUENTLY ASKED QUESTIONS

What is the procedure to follow in case of vehicle breakdown?

In case of vehicle breakdown in Metz or on the surrounding major routes, your absolute priority is your safety. It is essential to stop in a safe place, turn on your hazard lights, and exit the vehicle if the situation allows, positioning yourself away from the traffic lane. Once these initial precautions are taken, immediately contact a professional breakdown service. Garage Tonon offers a free helpline available 24/7, including public holidays. During your call, our team precisely locates your position and assesses the situation. Based on the remote diagnosis, we dispatch an approved breakdown technician who will either perform an immediate on-site repair or tow your vehicle to our approved car repair workshop. Once the vehicle is taken care of, you will be informed in real-time of the estimated arrival time, intervention conditions, and, if necessary, a courtesy vehicle service.

What are the differences between breakdown service and towing?

Breakdown service involves an on-site intervention that, when possible, allows an immobilized vehicle to be put back into working order. This type of service is often requested in cases of a dead battery, fuel error, flat tire, or minor breakdown not requiring heavy equipment. Towing, on the other hand, occurs when the vehicle has a more significant breakdown or cannot be repaired on-site, particularly after an accident or damage. In this case, a tow truck is dispatched to tow the vehicle to an approved garage or workshop. At Garage Tonon, we offer both solutions and adapt our response based on the type of breakdown, vehicle, and location of intervention, whether it's a freeway, highway, or private parking lot.

How does breakdown assistance with insurance work?

Breakdown assistance, included in most car insurance policies, allows drivers to benefit from an emergency service in case of a breakdown or immobilization of their vehicle. It generally covers on-site intervention, towing to an approved garage, and sometimes even accommodation or a replacement vehicle. Depending on your contract, some insurers offer 0 km assistance, while others impose a minimum distance between the breakdown location and home. When you call Garage Tonon, we verify the terms of your assistance guarantee, contact your insurer, and organize the intervention. Thanks to our accreditation with major insurance companies, the process is fast, clear, and often without upfront costs for you.

What information to provide when calling for breakdown service?

For a quick and efficient intervention, it is essential to provide the breakdown technician with all necessary information from the first call. You must indicate the exact location of the breakdown (full address, visual landmarks, highway exit, kilometer marker number…), the make, model, and type of your vehicle (light car, utility vehicle, motorcycle, camper van…), the presumed type of breakdown (flat tire, fuel error, smoke, suspicious noise…), as well as the number of people on board. If you are covered by assistance, remember to mention the name of your insurer and, if possible, your contract number. This information allows us to mobilize the correct equipment, reduce intervention times, and ensure the best possible service.

How to ensure safe towing?

Towing a vehicle is not something to be improvised. It complies with strict standards dictated by the highway code and requires equipment adapted to the vehicle's weight, structure, and condition. To ensure the safety of the driver, the breakdown technician, and other road users, it is necessary to secure the area, stabilize the vehicle, and use approved lifting and fastening equipment. At Garage Tonon, every towing operation is carried out by an experienced tow truck operator, using a regularly maintained and inspected tow truck. We scrupulously respect the Gross Vehicle Weight Rating of the towed vehicle, and we adapt our method according to traffic conditions, road surface condition, and the nature of the breakdown. Our priority: to ensure risk-free, rapid transport, compliant with regulations, day or night, weekday or weekend.

Which insurance policies are accepted by body shops?

Most car insurance policies include breakdown, towing, and repair guarantees in case of accident or breakdown. At Garage Tonon, we work with major companies such as MAIF, MAAF, AXA, Matmut, Groupama, etc. Our services are recognized and approved, which simplifies the coverage of repair costs, whether for towing your vehicle or for mechanical and bodywork repairs.Before any intervention, we help you check the clauses of your contract, particularly the conditions related to roadside assistance on the highway, the provision of a replacement vehicle, or the removal of wrecks in Metz. We also liaise with your insurer to avoid any unnecessary procedures.

Why choose Garage Tonon?

Choosing Garage Tonon means trusting a locally established breakdown and car repair company, recognized for the quality of its services and its responsiveness. We intervene quickly in Metz and a wide surrounding area, including on highways, in the city center, at your workplace, or at home. Our team of experienced professionals provides a complete service, from on-site car breakdown assistance to towing your vehicle to our approved workshop, as well as personalized assistance and post-intervention follow-up.Regarding bodywork, we offer all the services necessary to restore your vehicle: accident repair, dent removal, parts replacement, restoration, manufacturer paint application, aesthetic or technical maintenance. Our workshop is equipped with modern machines and high-end materials: ventilated paint booth, straightening bench, abrasive discs, professional hardeners, multi-brand varnishes and pigments (Renault, Peugeot, Dacia, and others). Transparency is at the heart of our operations. Each intervention is subject to a detailed quote, and all our services are guaranteed, both for parts and labor. Our customer service is available 24/7 to answer your questions, organize an emergency intervention, or assist you with your insurance procedures. We also provide tailored advice to extend your vehicle's lifespan, prevent breakdowns, and ensure optimal maintenance. At Garage Tonon, every situation is handled with seriousness, efficiency, and professionalism, to offer you a quick, durable, and compliant solution with current safety standards.

24/7 Vehicle Breakdown Service

Our breakdown services

Roadside Assistance on the Highway

Towing

Assistance

Our Coverage Area

Breakdown Service Process

Our Rates for Vehicle Breakdown Service

Need Emergency Breakdown Service?

What our customers say about us

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